Return & Shipping Policy
These are 4TekGear's (“4TekGear”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the 4TekGear's website.
All product returns require a Return Merchandise Authorization (RMA). All RMA's will be processed online at 4TEKGear.com.
You may obtain a RMA by logging in to your Account at 4TekGear.com. Once logged in proceed to My Returns located in your Account Dashboard. There you will find Request New Return in the upper right corner. Once submitted you will receive an email confirmation that your request has been processed and is being reviewed for approval.
Please allow 48 hours for a customer care specialist to review your request and provide a response. Responses typically are updated online via your Account Dashboard and email notifications. In the event you have a more urgent matter please contact our customer service and we will be happy to assist you.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from 4TekGear
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage
Cisco Systems and Cisco Meraki Return Policy
Cisco has adopted the following policy active immediatley 01/02/2023.
Cisco has an "all sales are final" policy. Customers are only allowed to return products as a result of the product being defective or due to a Cisco order entry error or manufacturing error and when a Return Material Authorization (RMA) number has been issued by 4TEKGear.com. Please review Cisco Terms and Conditions: "All Sales are Final" policy.
Fortinet:
Hardware and software returns are allowed within 30 days of purchase with a replacement order of equal or greater value.
Palo Alto, Brocade and HPE:
Non-cancellable/non-returnable once ordered. All Sales are Final.
SonicWall:
SonicWall Hardware Returns must be within 30 days of the invoice date. Packaging unopened factory sealed box. Also required are pictures to confirm package condition including seal and label must not be a registered product with SonicWall
SonicWall Licensing Returns must be within 30 days of invoice date. Only Licensing under $3,000.00 MSRP is eligable. License key must not be activated
If the product is defective or damaged it is not returnable, this includes open boxes. In this instance, please call SonicWall Support at (888)793-2830.
Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days of shipment
Restocking Fee: Yes – 15%
This is our Standard Return Policy. Items covered by this policy (those products for which 4TekGear states "This item may be returned for a replacement or refund within 30 days only") must be returned to 4TekGear within 30 days of the shipment date for this policy to apply. “Return” constitutes receipt of the product by 4TekGear, and not the mere issuance of an RMA.
- Products must have been purchased directly from 4TEKGear.com.
- Product must be new with the factory seal unbroken.
- Out of Policy requests are subject to acceptance by Cisco and 4TEKGear.com. A restocking fee may apply.
- Products must be returned to the designated location outlined in your RMA request within 30 days of receiving your Returns Material Authorization (RMA) number.
- Failure to return product within 30 days may result in cancellation of the Return Material Authorization number.
License Return Policy:
Due to the nature of software, software license, and activation codes, returns on these products are strictly prohibited by all manufacturers.
Consumable Item Refund Only
Return Policy Return for refund within: 30 days (only if unopened)
Return for replacement within: Non-Replaceable
Restocking Fee: Yes
This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which 4TekGear states "This item may be returned for a refund within 30 days only") must be returned to 4TekGear within 30 days of the shipment date for this policy to apply. “Return” constitutes receipt of the product by 4TekGear, and not the mere issuance of an RMA. Consumable items are items such as Ribbons, Labels, Laminates, etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to 4TekGear being returned to you: Consumable items that have been opened Consumable items lacking the original packaging.
Standard Shipping:
Unless noted otherwise, 4TEKGear ships all items within 1-2 days of receiving an order via fedex ground (typically). You will receive notification of any delay or cancellation of your order.
License Activation Keys:
Procurement; All Activation licenses will be fulfilled via 4TEKGear's email interface. Please pay special attention to any correspondance from 4TEKGear.com delivered via our website's email system.
License Lead Time:
Your activation license will be delivered to you within 1-2 business days typically.
Pricing Disclaimer:
All pricing subject to change. For all prices, products and offers, we reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
Wrong Product Ordered:
You are fully responsible for what you order. We cannot be held liable for products you purchase that do not work in your environment. We try to provide updated information as much as is possible, but please default directly to the manufacturer's website for official product details.
*Please reachout to your sales rep if you have any questions.