Return Policy

These are 4TekGear's (“4TekGear”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the 4TekGear's website.

All product returns require a Return Merchandise Authorization (RMA). All RMA's will be processed online at 4TEKGear.com.

You may obtain a RMA by logging in to your Account at 4TekGear.com. Once logged in proceed to My Returns located in your Account Dashboard. There you will find Request New Return in the upper right corner. Once submitted you will receive an email confirmation that your request has been processed and is being reviewed for approval.

Please allow 48 hours for a customer care specialist to review your request and provide a response. Responses typically are updated online via your Account Dashboard and email notifications. In the event you have a more urgent matter please contact our customer service and we will be happy to assist you.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Any product not purchased from 4TekGear
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
Any product from which the UPC code has been removed from its packaging
Any product that exhibits physical damage

  

Standard Return Policy

Return for refund within: 30 days

Return for replacement within: 30 days of shipment

Restocking Fee: Yes – 15%

This is our Standard Return Policy. Items covered by this policy (those products for which 4TekGear states "This item may be returned for a replacement or refund within 30 days only") must be returned to 4TekGear within 30 days of the shipment date for this policy to apply. “Return” constitutes receipt of the product by 4TekGear, and not the mere issuance of an RMA. 

 

Consumable Item Refund Only 

Return Policy Return for refund within: 30 days (only if unopened)

Return for replacement within: Non-Replaceable

Restocking Fee: Yes

This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which 4TekGear states "This item may be returned for a refund within 30 days only") must be returned to 4TekGear within 30 days of the shipment date for this policy to apply. “Return” constitutes receipt of the product by 4TekGear, and not the mere issuance of an RMA. Consumable items are items such as Ribbons, Labels, Laminates, etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to 4TekGear being returned to you: Consumable items that have been opened Consumable items lacking the original packaging