Services & Support

PREMIUM RMA SVC FOR FORTIVOICE-20E4 Learn More about Fortinet FortiCare Premium RMA 4-hour Onsite Engineer - Extended service agreement (renewal) - parts and labor - 1 year - on-site - 24x7 - response time: 4 h - for P/N: FVE-20E4, FVE-20E4-NFR

PREM RMA SVC FOR FORTIVOICE-5000F Learn More about Fortinet FortiCare Premium RMA Next Day Delivery - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - 24x7 - response time: next day - for P/N: FVE-5000F, FVE-5000F-BDL-247-12, FVE-5000F-BDL-247-36, FVE-5000F-BDL-247-60

PREM RMA SVC FOR FORTIVOICE-2000F Learn More about Fortinet FortiCare Premium RMA 4-hour Courier - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - 24x7 - response time: 4 h - for P/N: FVE-2000F, FVE-2000F-BDL-247-12, FVE-2000F-BDL-247-36, FVE-2000F-BDL-247-60

1TIME CONFIG FOR FG-2200E Learn More about FortiConverter - Subscription license renewal (1 year) - for P/N: FG-2200E-BDL-980-60, FG-2200E-BDL-988-12, FG-2200E-BDL-988-36, FG-2200E-BDL-988-60

DELIVERY PREM RMA SVC REQUIRES Learn More about Fortinet FortiCare Premium RMA 4-hour Courier - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - 24x7 - response time: 4 h - for P/N: FRC-400F

ISOLATION BNDL Learn More about FortiIsolator-VM Web Isolation Bundle - Subscription license renewal (5 years) + 24x7 Support - 50 concurrent sessions - minimum order 1 and up to 20

CONTRACT Learn More about Fortinet FortiCare 24x7 Comprehensive Support - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: FG-2201E-BDL-980-60, FG-2201E-BDL-988-12, FG-2201E-BDL-988-36, FG-2201E-BDL-988-60

Overview:FORTINET FortiGate-2201E 1YR FortiGuard IPS Service (FC-10-F22E1-108-02-12)FortiCare Support Services OverviewWe know that the Fortinet Security Fabric is critical to your business, so we at Fortinet are dedicated to ensuring your deployment is successful and helping you achieve business continuity. FortiCare Services are tailored to meet your deployment and operations needs, no matter your organization?s size or where you are in the world.Device FortiCareFortiCare device-based support is the foundation of the support services, providing firmware updates, technical support, and foundational FortiGuard subscriptions for dynamic policies. Two levels are available: 24x7 and Advanced Support Engineer (ASE). ASE provides higher ticket servicing for faster starts and ticket resolution.Account-Based ServicesThese Advanced Services compliment Device FortiCare by providing a designated support engineer and logistics support, alongside training and flexible service points. Our team learns about your processes and deployment and shares knowledge, resulting in better operations and faster recoveries.Professional ServicesWe know that you want to get started quickly, and sometimes just need some extra resources. Fortinet Professional Services brings technical experts into your project, staffing, or other initiative planning whether remote or on-site.Premium RMAPlanning for hardware faults can be difficult, and Fortinet has some options to help. When space is tight, plan on four-hour parts delivery. When you need help with a physical swap, choose four-hour parts with an engineer. We also have Secure RMA when you want to self-dispose. Learn More about FortiGuard IPS Service - Subscription license renewal (1 year) - for P/N: FG-2201E-BDL-980-60, FG-2201E-BDL-988-12, FG-2201E-BDL-988-36, FG-2201E-BDL-988-60

Fortinet FortiCare, 24x7, 3Y, Renewal. Number of years: 3 year(s), Service time (hours x days): 24x7 Learn More about Fortinet FortiCare Premium RMA 4-hour Onsite Engineer - Extended service agreement (renewal) - parts and labor - 1 year - on-site - 24x7 - response time: 4 h - for P/N: FG-2201E-BDL-980-60, FG-2201E-BDL-988-12, FG-2201E-BDL-988-36, FG-2201E-BDL-988-60

PREM RMA SVC SUP Learn More about Fortinet FortiCare Premium RMA Next Day Delivery - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - 24x7 - response time: next day